mongoyia Basic Function Privacy Policy

Release Date: April 22, 2025
Effective Date: April 30, 2025

Introduction

Welcome to using our products and services! We fully understand the importance of your personal information, and your trust means a great deal to us. We are committed to strictly complying with applicable laws and regulations and implementing appropriate security measures to protect your personal information, ensuring its safety, control, and responsible use.

To this end, the mongoyia Service Provider (hereinafter referred to as “we”, “us”, or “our”) has formulated this mongoyia Basic Function Privacy Policy (hereinafter referred to as the “Policy” or “Privacy Policy”) to help you fully understand how we collect, use, share, store, and protect your personal information when you use our products and services, and how you can manage your information to make informed choices.

Before using our products and/or services, please carefully read and understand this Policy. Pay special attention to the clauses highlighted in bold or bold underline, as they may significantly affect your rights. Only proceed after you have fully understood and agreed to the terms. In addition to this Policy, we may also provide real-time notices (e.g., pop-ups, page prompts) or feature update descriptions in specific scenarios, which will explain the purpose, scope, and methods of information collection. These notices and descriptions form an integral part of this Policy and have equal legal effect.

We strive to explain technical terms in simple and accessible language. If you have any questions, suggestions, or concerns about this Policy, please contact us using the information provided at the end of this document.

Core Product Functionality

Our primary product function is online shopping, including the following services:

  • Member and account management
  • Browsing, searching, and personalized recommendations
  • Transaction processing
  • Customer service and dispute resolution
  • Public content publishing
  • User interaction
  • Security protection

The necessary information for core e-commerce functions includes:
registered phone number, recipient name, delivery address, contact number, payment time, amount, and payment channel information.

Note: Your acceptance of this Privacy Policy only signifies your consent to the collection and use of necessary information for basic functionality. It does not imply consent to enable extended features or the processing of non-essential personal data. For non-essential data, we will seek your separate consent when applicable. Refusing to provide non-essential information will not affect your ability to use core functions.

Table of Contents

  1. Scope of Application
  2. Information Collection and Use
  3. Third-Party Partnerships and Data Sharing / Disclosure
  4. Your Rights
  5. Data Storage
  6. Policy Updates
  7. Protection of Minors
  8. Contact Us

Appendix: Key Definitions

1. Scope of Application

This Policy applies to all products and services offered by the mongoyia Service Provider via websites, mobile applications, and any new formats that emerge with technological development.

2. Information Collection and Use

To provide our core services and fulfill legal obligations, we require certain essential information. If you refuse to provide this information, you may not be able to use our products and/or services as intended.

Please note:
As we offer a wide range of services, the specific types and scope of personal information collected may vary depending on the features you choose. Where legally required, we will separately inform you of the purpose, method, and scope of data collection and obtain your explicit consent.

Below are the essential functions for online shopping through our platform:

(1) Membership Registration and Account Management

1. Basic Membership Services

  • Necessary Information:
    To create a mongoyia account, you must provide a mobile phone number for verification. This is essential. Without it, you cannot register, but you may still browse and search products.
  • Non-Essential Information:
    You may optionally set a password, nickname, and profile picture. These enhance account security and personalization but are not required. If you don’t provide them, default values will be generated.Your nickname and profile picture will be publicly displayed. You may choose not to provide them.
  • Linked Accounts:
    If you have a mongoyia account, we may display your personal information (e.g., profile, benefits, order history) across mongoyia-linked services. You retain control over your privacy settings.
  • Seller/Service Provider Registration:
    To register as a seller, service provider, or other verified role, you must provide identity or business information (e.g., ID, business license). This is necessary for identity verification and compliance. Refusal will prevent registration.

(2) Identity Verification

To comply with legal requirements, prevent fraud, and ensure system security, we may collect additional information (e.g., ID verification, facial recognition) when you use specific features.

(3) Browsing, Search, and Personalized Recommendations

1. Browsing

  • We collect your browsing history, such as items viewed, saved, followed, or liked, to show you a “Footprint” service and provide personalized recommendations.
  • This is non-essential. You can manage or delete your history via:
    Homepage → Me → Footprint → Edit or mongoyia App → Me → Footprint.
  • Not providing this data does not affect core functionality.

2. Search

  • We collect search queries, browsing time, and search frequency.
  • To enable voice or image search, we may request microphone or camera permissions. Denying these permissions does not affect basic use.
  • Search history may be temporarily stored on your device for efficiency.

3. Personalized Recommendations

  • We use browsing and search data to recommend relevant products and content.
  • You can manage personalization via:
    • Search Results: Sort by “Price” or “Sales” to avoid personalized ranking.
    • Homepage/Checkout Page: Long-press recommended items to block similar products.
    • Advertising Preferences: Me → Settings → Privacy → Ad Management
    • Content Recommendations: Me → Settings → Privacy → Personalized Content Recommendations
    Note: Settings made while logged out may need to be reconfigured after logging in.

(4) Transaction Processing

1. Shopping Cart

  • We collect your add-to-cart records to display cart contents and optimize your experience (e.g., price drop alerts).
  • This is necessary. Without it, the shopping cart feature cannot function.

2. Order Placement & Management

  • To place an order, you must provide:
    • Recipient name
    • Delivery address
    • Contact number
    If ordering for someone else, ensure you have their consent. For cross-border purchases, we require your name and ID information for customs clearance and to verify your annual import quota.This data is essential. Without it, we cannot process orders or deliver goods.
  • Orders also include: product details, order ID, creation time, amount, and notes — all necessary for transaction completion, security, and customer service.You can view and manage orders at: mongoyia Homepage → Me → My Orders

3. Payment and Delivery

  • For payment and delivery, we or third-party partners collect order and shipping information. See Section 3 for details on data sharing with payment and logistics partners.
  • You can view or change your linked PayPal account at: Me → Settings → Payment Settings

(5) Customer Service and Dispute Resolution

  • When contacting support or filing a complaint, we require personal information to verify your identity.
  • We retain communication records (calls, messages, account/order details) to resolve issues and improve service.
  • This is necessary for after-sales support.
  • We use deep learning to power AI chatbots and voice assistants. Communication data is de-identified and used to train models, ensuring your identity remains protected.
  • You will be clearly notified when using AI services.

(6) Public Information Publishing

1. Reviews and Comments

  • When reviewing products, we collect and display:
    • Review content (text, images, videos)
    • Your profile picture
    Reviews appear on product pages, search results, and public lists.
    • If you choose anonymous review, your name and picture will not be shown.
    • When replying to others’ reviews, your name, picture, and comment will be public.
    This is non-essential. Opting out does not affect core use.

2. Personal Profile Page

  • Displays your profile picture, nickname, “My Likes”, “My Lists”, and interaction history.
  • Others can view your liked items via shared links.
  • Manage your profile and privacy settings at: Homepage → Me → (top-left avatar) → Profile

Important: Be cautious when sharing information that may involve others’ personal data. Obtain consent before publishing such content.

This is non-essential.

(7) User Interaction

1. Notifications

  • We use your contact details (phone, email) to send:
    • Service alerts (e.g., order updates)
    • Identity and security verification codes — necessary
    • Marketing messages (surveys, promotions) — non-essential
  • You can opt out of marketing messages via:
    • Unsubscribe links in emails/SMS
    • Me → Settings → Message Notification Settings → Marketing SMS Toggle
    • Disabling push notifications in app or device settings
  • To ensure reliable message delivery, we may use auto-start functionality. You can disable notifications in device or app settings.
  • Chat messages from stores (e.g., customer service) can be muted in the chat window.

2. Participation in Promotions

  • For marketing events (e.g., Double 11), we may collect:
    • Nickname, avatar, contact info, delivery details, order history, account level
  • We may request sensor permissions for certain interactive features. Denial does not affect core use.
  • If events are co-hosted with affiliates or third parties, we may share necessary data or link accounts, with your consent, to ensure a seamless experience.

This is non-essential.

3. Sharing Products/Activities

  • When sharing or receiving shared content, we may read your clipboard to detect product codes, links, or commands, enabling quick navigation or联动 (feature linking).
  • Only data matching “product sharing” or “event command” rules is uploaded to our servers.
  • Denying clipboard access does not affect basic functionality.

(8) Security Protection

To fulfill legal obligations and enhance security, we collect the following to prevent fraud, phishing, viruses, and cyberattacks:

  • OAID, IDFA, Android ID
  • Device type, model, OS
  • Network information
  • Service logs
  • Account and transaction data

We analyze this data to:

  • Assess account and transaction risks
  • Verify identity
  • Detect and prevent security incidents
  • Comply with laws and platform rules

(9) Additional Rules for Personal Information Use

  • If you submit others’ personal data, ensure you have their legal authorization.
  • If we use data for purposes not stated in this Policy, we will obtain your prior consent.
  • Data used for machine learning, algorithm training, or analytics will be de-identified and encrypted to prevent re-identification. This helps improve user experience and business decisions.

[Click here to view our algorithm principles and data processing explanation.]

3. Third-Party Partnerships and Data Sharing / Disclosure

(1) Third-Party Partners

1. Core Principles
We follow these principles when working with partners:

  • Lawfulness, Legitimacy, and Necessity: Data use must be legal, justified, and limited to the minimum necessary.
  • User Awareness and Control: We respect your right to know and control how your data is used.
  • Enhanced Security: We assess partners’ security capabilities and require strict compliance via contracts.

[Click here to view our list of data partners.]

2. Partner Categories
Includes affiliated companies and third-party service providers.

3. Data Processing by委托 (Delegation)
We may authorize partners to process your data on our behalf, strictly for defined purposes. They only access data necessary for their role and are contractually prohibited from misuse.

4. Joint Data Processing
For joint processing scenarios, we sign agreements defining roles, responsibilities, and compliance with data protection laws.

(2) Data Sharing Scenarios

1) Enabling Core Functions

A. Payment Services

  • To complete payments, you may link a PayPal account.
  • We share the following with PayPal Inc. via embedded SDKs or secure methods:
    • mongoyia account
    • PayPal account
    • Order and payment details
    • Device info (OAID, IDFA, Android ID, device type, model, OS, network)
    • Other data required by anti-money laundering laws
  • If you use another financial institution, your card number, expiry date, and other necessary details will be handled by that institution.
  • You may request someone else to pay for you, in which case you must provide their PayPal account or phone number.
  • We may collect payment status from PayPal or your chosen bank to confirm transactions and support after-sales services.

B. Logistics Services

  • To ensure timely delivery, we share delivery details with HONG KONG CHUANGKE TECHNOLOGY LIMITED, the technical service provider for Mongtong Shipping Platform.
  • This information is then shared with the designated logistics provider.
  • You acknowledge that the logistics provider will access and use your delivery data solely for delivery purposes.
  • We may collect delivery status from logistics partners to support after-sales and dispute resolution.

2) Advertising and Analytics Services

  • We may委托 partners to handle data related to ad delivery, reach, and effectiveness.
  • We do not share your personal identity information with advertising partners.

[Click here to view our data partner details.]

3) Security and Statistical Analysis

  • Security: We use device and account data (OAID, IDFA, logs) to protect users from fraud and cyber threats.
  • Product Analysis: We analyze usage patterns and stability using aggregated, de-identified data.

4) Other Cooperation Scenarios
We may share data with other partners who support our operations, including technology, customer service, and infrastructure providers, under strict confidentiality agreements.

4. Your Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Withdraw consent (where applicable)
  • Object to or restrict processing
  • Data portability (where legally supported)
  • Request explanation of automated decisions

You can exercise these rights via:

  • Me → Settings → Privacy Settings
  • Or contact us directly (see Section 8)

We will respond within the timeframe required by law.

5. Data Storage

  • Your personal information is stored securely in compliance with Chinese and international data protection laws.
  • Data is retained only as long as necessary for the purposes stated in this Policy or as required by law.
  • Upon deletion request or account closure, we will securely erase or de-identify your data.

6. Policy Updates

We may update this Policy to reflect changes in services, technology, or regulations. The latest version will be posted on our website with the updated release and effective dates. Significant changes will be notified via prominent alerts.

Your continued use of our services after the effective date constitutes acceptance of the updated Policy.

7. Protection of Minors

  • We do not knowingly collect personal information from children under 14 without parental consent.
  • If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request deletion.

We encourage parents to guide children in using the internet safely.

8. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:

Customer Service Center
Website: www.mongoyia.com
Email: 243173016@qq.com
Hotline: 400-998-5825

Address:
Company Name: Hong Kong Chuangke Technology Limited
Unit 1307, Beverley Commercial Centre
87–105 Chatham Road South, Tsim Sha Tsui
Hong Kong

© 2025 HONG KONG CHUANGKE TECHNOLOGY LIMITED. All rights reserved.

[End of Document]